If your referral credits haven't appeared in your account, follow this step-by-step process to identify and resolve the issue.
Step 1: Verify referral completion
Confirm your referral completed both required actions:
Account signup: Used your exact referral link during registration
Qualifying purchase: Made their first payment (subscription or credit package)
Credits are earned only when the referred person makes their first payment (e.g., subscribing to a plan).
Step 2: Check tracking method
For affiliates: Ensure the customer applied your unique discount code/url at checkout
For standard referrals: Verify the customer clicked through your specific referral link or used your code
Step 3: Review processing timeline
Note that credits typically appear:
Immediately after payment confirmation for credit packages
Within 24 hours for subscription payments
May take up to 3 business days during high volume periods
Step 4: Contact support
If you’ve checked all the above points and still haven’t received your credits, it's best to reach out to HeybossAI customer support for assistance. Provide them with the following information to help them investigate:
Your referral link
The email address or details of the person you referred
A screenshot or details of the referral’s subscription/payment (if possible)